Privacy Policy

march 13, 2018

At ODOS, we’re not only protectors of your eyes— we’re protectors of your privacy.

Our Privacy Policy explains what information we collect about you, how we collect it and how we use it.  We want you to understand that the main purpose for collecting your information is to be able fulfill your orders and to improve your experience when you visit our website, mobile website, mobile application, or when you interact with us in any other way.  In this document, as well as our other “Terms” documents such as our Terms of Use (Terms of Service), we will refer to ourselves as “ODOS”, “us”, “we”, or our “Services”.

So, what information do we collect?

We collect personal information that you provide us with such as your name, date of birth, your username and password, your email address, your social media handle, the patients name (if different from your name), billing and shipping address, phone numbers, your contact lens prescription and any images of your prescriptions that you provide to us, information communicated via live chats, instant messages, emails, and phone calls, surveys that you may respond to and the personal information you may share in them, your credit card or financial information, and any other personal information you may chose to share through any other communication channel when using our Services.

We may also collect non-personally identifiable (non-personal) information that won’t identify you.  This type of information is commonly collected by most websites with the help of pixel tags, web beacons, and cookies, technology that can track activity of users.  The non-personal information we may collect is your IP address, information on the type of device you use, its operating system and browser software, the name of your service provider, the date and time you are visiting our sites and applications, the terms and keywords you type into search engines, your advertisement clicks, survey responses with non-personal information, and any other non-personal information to help us improve your experience.  We may directly collect this information or use a trusted third party service provider to collect data on our visitors and customers in order to learn how to better serve you.  This information may be tracked and analyzed by us or by a third party service provider and is only intended for our use.  Although we do not intend to sell, rent or lease any of your personal or non-personal information it may be transferred or sold as part of a business transaction if we ever sell all or part of our business. 

Children’s Privacy:

We are in compliance with Children’s Online Privacy Protection Act (COPPA).  We take children’s safety seriously and we do not knowingly collect information on anybody under the age 13.  If you are a parent or legal guardian of a minor under 13, you may use our services on behalf of your minor child.  Any personal information that you will provide us will be collected and used as described in this privacy policy.  You are welcome to email us your questions or request to delete or stop collecting any personal information at [email protected]

How we collect information:

We collect your information when you register/sign up with us and/or when you place an order.   We may also collect your information when you visit our sites, applications and communicate with us through various channels including our websites, applications, email, phone calls, chats, instant messages and social media.  We collect images of your prescriptions and all the data on your prescriptions when you upload them. 

How we use information we collect:

We use your information to process and fulfill your orders.  But we also want to continuously improve our site, our service and improve your experience while interacting with us.  We use the information we collect to improve your experience.  We may also use it to contact you about your orders, any news, offers, promotions, surveys, services, and information about contact lenses and eye health related content.

How we keep your information safe:

We protect your personal information and information on your order with Secure Sockets Layer (SSL) technology.  SSL encrypts communications between you and our site, and our site and the payment processor.  This technology is the industry standard and is the most common way to protect personal and financial information on the web.  By making a purchase you are giving us your consent to use the financial information you provided us to process the transaction.  We may also hire third parties to help us maintain our site and keep it safe for you.

How you can access and update your information:

You may be able view and update your information when you log into your account.  Certain states may require that we keep certain records on file for a period of time, records such as your contact lens prescription.  You can opt out of emails and promotions by clicking unsubscribe in the email.

Privacy Policy Updates:

By using our Service and/or visiting our websites and applications, you are agreeing to this Privacy Policy.  This Privacy Policy may be updated periodically as needed.  The date at the top of the page indicates the date the Privacy Policy was updated.  This privacy policy does not extend to a third party that may be linked in any way such as Google, Facebook, Instagram, Snapchat, Twitter, Pinterest, or any other social media platform.  

If you have any other questions about our Privacy Policy, please contact us: [email protected]