common Questions

How does ODOS work?

ODOS is a subscription service that allows you to pay monthly for your 1 year supply of contacts.  You sign up with a copy of your contact lens prescription and we deliver your 12 month supply of lenses.  

Do I need a prescription for contacts to sign up?

Yes, our annual subscription requires a contact lens prescription.  You will be prompted to upload a copy when you sign up. 

Could I upload a picture of my contacts instead of a prescription?

Yes, but make sure to include your right and left box prescription details in the image. You will be required to include your Doctor Name and Location for verification.  It may take an extra 2-3 days to get your lenses to you.

How much does the subscription cost?

From $29/month for 12 months for reusable contacts

From $49/month for 12 months for daily disposable contacts.

How long does the contact lens subscription last?

Subscriptions last for 12 months or when you cancel.

Where do my contacts come from?

Contacts are supplied by the same distributors who supply lenses to the majority of the eye doctors in the US. All contacts are brand-name, genuine products.

Could I use my vision insurance?

We do not bill your vision insurance but you may seek reimbursement directly from your insurance.  You may request a copy of your itemized receipt for the quantity of contacts already paid for. 

How often will I receive my contacts?

Below is an approximate schedule, since every brand has different packaging and different number of lenses per box.

Reusable contacts:

Your 1 year supply will be delivered in 2 or 4 shipments over 12 months.

Daily disposable contacts:

Your 1 year supply will be delivered in 4 or more shipments over 12 months.

Can I cancel my subscription anytime?

You may cancel anytime and just pay the remaining balance for the supply already sent to you.  Your subscription will convert to a ONE-TIME ORDER and you will be charged the difference.  There are no penalty fees to cancel.  Email:  [email protected]

contact lens prescription (rx)

What is the difference between a glasses and contact lens prescription?

They each contain specific parameters for glasses or contacts.  You will need a contact lens fitting (exam) to get a contact lens prescription. 

A contact lens prescription will include the brand name, base curve, diameter, and power of the lens for right (OD) and left (OS) eye. 

I've never tried contacts. Where do I start?

Talk to your eye doctor about your options.  The Optometrist is the most common doctor that people see for eye exams.

What is a contact lens fitting?

A contact lens fitting is an evaluation of your vision and eye health, selection and trialing of contact lenses, any training necessary to learn how to insert and remove contacts, and usually a follow up appointment to adjust or finalize your contact lens prescription.  Once the fitting is completed and your eye doctor approves the lens fit, a contact lens prescription for your brand of contacts is issued.

How often do I need a contact lens fitting?

Your eye doctor will let you know how often you should have your eyes re-examined.

 

Does a contact lens prescription expire?

Yes, your contact lens prescriptions will be considered expired after 1 year (unless a different date is provided on the Rx).

What is a valid contact lens prescription?

Must not be expired, must contain your name, Doctors name and signature, contact lens information, and a date.

Could I sign up for any brand of contacts?

No, you may only sign up for the brand that is on your contact lens prescription. If you don’t like your brand, discuss your options with your eye doctor 

What if my RX changes?

Let us know immediately so that we can update your prescription and send you the new brand or power in the next shipment. 

What if I wear a different brand in each eye or just one lens?

You may still sign up for an annual subscription.  Give us a call and we will set it up for you!

Could I sign-up for a different brand of contacts as long as I have a contact lens prescription?

No, after completing the contact lens fitting (exam), your doctor will approve a certain brand. This is the only brand that you are approved to wear. If you would like to try a different brand, talk to your doctor and obtain a new contact lens prescription. 

What if I'm having problems with my contacts?

Talk to your eye doctor about any problems you may be having with your eyes or contacts, especially if you are having any pain, redness, discharge or any other eye symptoms.  

What if I'm having eye symptoms or problems?

ODOS does not provide any vision or medical eye care and will not advise you on any vision or medical care you should get. Seek care from a medical professional immediately if you are having any eye symptoms or problems. 

payments

How often will my account be charged?

The first payment is made at sign-up and the remaining 11 payments occur on the same date of subsequent months.

Could I choose a different date for my monthly recurring payments?

Yes.  Monthly payments can be changed to a more convenient date.  Contact us to request the change.

Could I make payments with a Flexible Spending Account (FSA)?

Yes.  (An FSA account is usually set up through your employer and contains pre-tax funds to help cover medical expenses, including contact lenses.)

How do I update my payment information?

Update your payment information when you log into your account or contact us to make updates. 

Does the subscription automatically renew every year?

Your subscription will automatically renew as long as your prescription is valid. 

Is there a penalty if I cancel my subscription?

There is no cancellation penalty, however, you will automatically get charged for the retail cost of the contacts already sent to you.

TERMS of service

Annual Subscription

ODOS subscriptions are for an annual supply of contacts paid over 12 months (12 payments). 

If you are a part-time daily-disposable contact lens wearer or only wear contacts in one eye, we may be able to adjust your supply to better fit your needs.  Contact us for more details. [email protected]

Refunds

There are no refunds for payments already made.  

Please contact us if you are having any problems with your contacts so that we can better serve you.

Cancellations

You may cancel your subscription anytime and you will only be charged for the retail cost of the contact lenses that have already been shipped to you.  

Keep in mind that ODOS subscriptions are for an annual supply of contacts and your first shipment will include more than a 1 month supply, depending on your contact lens brand.  

 

Warranty

If you believe your lenses are defective or there is a quality problem, please let us know right away.  Most contacts are backed by a manufacturers warranty and guarantee.

If you are not 100% satisfied with your contacts please let us know. [email protected]

Shipping

Standard shipping is free and takes about 5-7 business days.

Overnight shipping is available with extra cost. 

Subscription Terms

When you sign up for the subscription, you agree that we will charge you monthly for 12 months.  If your payment fails, ODOS has the right to terminate your subscription at any time and collect any remaining balance for the contacts sent to you.  Late payments may be subject to late fees.  Failing to pay your balance may result in further action. 

types of contacts

Spherical

Spherical contacts correct nearsightedness (myopia) or farsightedness (hyperopia).  

(Myopia is the most common refractive error of the eye)

Toric/Astigmatism

Toric contacts correct nearsightedness, farsightedness, and astigmatism.  

(Astigmatism is a type refractive error, just like nearsightedness or farsightedness are types of refractive errors)

Multifocal

Multifocal contacts correct nearsightedness, farsightedness, and presbyopia.  

(Presbyopia is a result of poor focusing ability at intermediate or near/reading after age 40)

Colored/Beauty

Colored or beauty contacts attempt to enhance your natural eye color or completely change it.

Reusable Contacts

Contacts that have a 1, 2 or 4 week replacement schedule.  

(Require cleaning solutions and are stored overnight in a contact lens case)

Daily Disposable Contacts

Contacts that are thrown away after each use.  

(No cleaning solutions needed)